COPA-DATA CEE/ME reports substantial growth in 2020: Boosted by digitalization
Closing the books on 2020, COPA-DATA emerges with redoubled strength from that year of crisis. Through 2020, the owner-managed software manufacturer worked to support the ongoing trend towards the digitalization of infrastructure and production facilities. This trend was accelerated in 2020 by the effects of the COVID-19 pandemic. In the Central and Eastern Europe sales area alone, COPA-DATA recorded a nine percent growth in revenues while further improving customer service quality.
With its zenon software platform, COPA-DATA empowers manufacturers, energy suppliers and infrastructure operators to monitor and control their facilities with great ease and transparency. zenon integrates machines, equipment and control systems from various manufacturers to facilitate efficient, flexible and resilient plant operation.
Growth across all industries and markets
“In spite of the Coronavirus pandemic through 2020, we were able to raise our revenues by nine percent to approx. 4.7 million Euros,” says Johannes Petrowisch, Managing Director of COPA-DATA CEE/ME, the subsidiary with responsibility for sales and support in Central and Eastern Europe and the Middle East. “While energy and infrastructure were the main growth areas, substantial contributions to our growth in 2020 came from cross-industry applications, smart factory solutions and the machine manufacturing industry.”
The digitalization boost promoted a growth in revenues across the entire COPA-DATA CEE/ME sales region. In particular, COPA-DATA Polska, which celebrated its tenth anniversary in 2020, achieved its highest annual revenues yet. In the fall of 2020, COPA-DATA established a subsidiary in the Saudi Arabian capital, Riyadh, which is still under development.
Johannes Petrowisch, Managing Director, COPA-DATA CEE/ME: “In 2020, we were able to raise revenues across our sales area by nine percent to approx. 4.7 million Euros while introducing new services to enhance support quality. We anticipate similar growth during 2021. “
New services improve support quality
Although COPA-DATA Group staff have been working from home most of the time since mid-March 2020, zenon users continued to access required support using the accustomed channels and with the same excellent quality. During the year, COPA-DATA CEE/ME enhanced support quality; initiatives included the introduction of a technical callback service. “Customers with a service level agreement or a maintenance contract can arrange a call with our Technical Services Team, specifying a desired date and time and a preferred contact,” Johannes Petrowisch explains. “This service helps us to further improve our support quality and contributes to faster solutions for customers and partners.”
In 2020, COPA-DATA responded to the pandemic-induced contact restrictions by offering a wide range of webinars and digital events. This will be further extended and supplemented with hybrid training sessions that customers can choose to visit on-site or virtually.
Further growth expected
Several product innovations are expected this year. By the end of March 2021, COPA-DATA will release zenon 10, the next major release of the software platform. “Our recent expansion in some markets and new cooperations will start impacting our results this year,” Petrowisch states. “Our planning for 2021 therefore reflects this expected further growth in revenues.”